Returns, Refunds and Complaints Information
Our Commitment to Fresh Flowers in Somers Town
At Somers Town Florist, we pride ourselves on delivering only the freshest flowers to our customers in Somers Town and surrounding areas. We are a trusted local florist, serving the community’s households and businesses with care and dedication. Our priority is your satisfaction, from the moment you place your order to the moment your flowers are received. This page outlines our policies regarding returns, refunds, and complaints, all backed by our Fresh Flowers Guarantee.
Fresh Flowers Guarantee
We guarantee that all floral arrangements dispatched from Somers Town Florist are made using fresh, premium-quality flowers. We carefully source our blooms to ensure maximum vibrancy, longevity, and beauty upon delivery. Our Fresh Flowers Guarantee means you can order from us knowing that your flowers will arrive fresh and delightful, every time.
Damaged-on-Arrival Policy
If your flowers arrive in an unsatisfactory condition—damaged, wilted, or not as described—please notify us as soon as possible. We recommend inspecting your flowers immediately upon delivery. Should you discover any issue, contact us the same day to ensure swift resolution. To help us improve our service and process your request, we may ask for a clear photo of the arrangement showing the damage or issue.
Freshness Window
While we strive for maximum freshness upon arrival, flowers are natural products and their lifespan can vary. Under typical home or business conditions, our flowers should remain fresh for at least 5 days after delivery when properly cared for. Our Fresh Flowers Guarantee covers the first 48 hours following delivery. If you notice an issue within this window, please get in touch so we can assist you promptly.
Refunds & Replacements
Your satisfaction is very important to us. Depending on the situation, we offer the following remedies:
- Refund: If you are unsatisfied due to damaged or notably poor-quality flowers, and notify us within the timeframes specified, we will issue a full or partial refund as appropriate.
- Replacement: Alternatively, we are happy to provide a fresh replacement arrangement, subject to bloom availability, delivered at no extra charge.
We will confirm details of either a refund or a replacement once we have reviewed your case. Our team works hard to ensure you are delighted with your Somers Town Florist experience every time.
Complaints Procedure
If you feel we have not met your expectations, we welcome your feedback. Please contact us with details of your concern, including your order number and a description of the issue. We treat every complaint seriously and aim to resolve matters to your satisfaction as quickly as possible. Our management team monitors all feedback to help us continually improve our service for Somers Town residents and businesses.
Your Trusted Local Florist in Somers Town
Somers Town Florist is known locally for reliable, personal service and the freshest flowers around. Whether you are ordering for your home, a special occasion, or your business, you can expect quality products backed by robust guarantees. Thank you for choosing your neighbourhood florist – your satisfaction remains our highest priority.
