Somers Town Florist E-Commerce Terms & Conditions

Introduction

Welcome to the Somers Town Florist website's Terms & Conditions. By using our online services to order flower delivery in Somers Town and the surrounding areas, you agree to the conditions outlined below. These terms ensure clarity and fairness regarding the sale of flowers and related products via our website. Please review them before placing an order as continued use of the site confirms your acceptance.

These Terms & Conditions govern the legal relationship between Somers Town Florist ("we", "us", "our") and you, the customer ("you", "your"). They apply to all orders and transactions carried out via our website.

1. Scope of Service

Somers Town Florist provides an online platform for customers in Somers Town and neighbouring areas to order flowers and related products for delivery. Our deliveries are available throughout Somers Town as well as in adjacent localities, subject to coverage confirmation at checkout. These terms apply to all purchases made for delivery within our specified service areas.

2. Order Process

2.1 Selecting Products
All products available for online purchase are displayed with descriptions, images, and prices. Please note that images are indicative; flowers, bouquets, and arrangements may vary due to seasonal availability and artistic interpretation.

2.2 Placing an Order
To place an order, add the chosen products to your shopping cart and proceed through the online checkout process. You must provide accurate delivery details, including recipient name, address, postcode within our delivery area, and a valid contact number. Orders can only be placed by individuals aged 18 or over.

2.3 Order Confirmation
After submission, you will receive an order confirmation on-screen and/or by electronic message. A binding contract arises only after we have reviewed availability and accepted your order. We reserve the right to decline or cancel any order for any reason, including but not limited to incorrect details or inability to deliver to the specified address.

3. Prices and Payment

3.1 Product Prices
All prices on our website are stated in pounds sterling (£) and include applicable VAT unless otherwise specified. Delivery charges will be detailed at check-out and may vary according to the delivery address within Somers Town or the surrounding areas.

3.2 Payment Methods
We accept payment by debit and credit cards, as well as other methods indicated on our payment page. Payment must be made in full on checkout. Orders will only be processed after payment has been successfully received. All card payments are processed securely. We do not store card details on our website.

3.3 Pricing Errors
Should any pricing error occur on the website, we reserve the right to contact you before order fulfilment to rectify the price or to cancel the order if necessary. If your order is cancelled, you will receive a full refund.

4. Delivery

4.1 Delivery Areas
We offer flower delivery within Somers Town and select areas close by. During the checkout process, you must confirm the delivery postcode falls within our coverage. If we are unable to fulfil delivery to the requested address, we will notify you and issue a prompt refund.

4.2 Delivery Times
Our standard delivery slots and target times are listed at checkout and in our delivery information section. While we strive to deliver your order on the preferred date and time, we do not guarantee exact delivery times due to variables such as traffic and weather. Deliveries typically occur during business hours.

4.3 Acceptance of Delivery
It is your responsibility to ensure someone is available to receive the delivery at the specified address. If nobody is in, our delivery driver will attempt to leave flowers in a safe place or with a neighbour if possible, and a delivery card will be left. Failed delivery attempts may result in additional charges or collection requirements.

4.4 Force Majeure
We accept no liability for delays or non-performance resulting from circumstances beyond our reasonable control, including but not limited to severe weather, transportation disruption, or supplier issues.

5. Cancellations and Amendments

5.1 Right to Cancel
Orders for non-perishable goods can be cancelled in line with the Consumer Contracts Regulations. However, as flowers are perishable goods, your right to cancel may be limited once an order has been prepared or dispatched.

5.2 Making a Cancellation
If you wish to cancel your order, please notify us as soon as possible. Cancellations must be requested before the order is prepared for dispatch. Requests submitted after preparation or dispatch may not be honoured and may be subject to charges.

5.3 Order Amendments
Amendments, such as changes to recipient details, messages, or delivery date, can only be made if your order has not yet been processed or dispatched. Requests for amendments should be made promptly through our contact form. We are not liable for delayed or undelivered flowers caused by incorrect or incomplete details supplied by you.

5.4 Refunds
If we are unable to fulfil your order, a full refund will be processed accordingly to the original payment method.

6. Quality and Substitutions

6.1 Flower Quality
We aim to supply fresh, high-quality flowers and related products. Due to the nature of floral goods, slight variations in colour, stem length, or arrangement may occur. All flower arrangements are subject to stock availability and seasonal supply.

6.2 Substitutions
Should specific flowers, containers, or items be unavailable, we reserve the right to substitute with products of equal or greater value, ensuring the style and theme of your arrangement is preserved. Significant changes will be communicated where possible.

7. Returns and Complaints

7.1 Perishable Nature
Because flowers are perishable, returns may not be possible except in cases where flowers arrive damaged or wilted. Please inspect all deliveries promptly and notify us within 24 hours with photographic evidence if there are any issues.

7.2 Handling Complaints
Your satisfaction is important to us. In the event of dissatisfaction with your flower delivery, inform us using our website's contact form as soon as possible. We will investigate, and where appropriate, arrange for a replacement or issue a refund at our discretion.

8. Liability

8.1 Limitation of Liability
We will not be liable for any indirect, incidental, or consequential loss or damage, including (without limitation) loss of income, data, or goodwill, arising from the use or inability to use our online store or from any products purchased. Our total liability for any claim arising from any order shall not exceed the purchase price of the product in question.

8.2 Exclusions
Nothing in these terms seeks to limit or exclude liability for death or personal injury caused by negligence, fraud, or other liability which cannot be excluded by law.

9. Personal Data and Privacy

Your privacy is important to us. Personal information collected in the course of ordering is processed in accordance with applicable UK data protection laws. We will not share your data with third parties except for order fulfilment purposes or as required by law. Please consult our Privacy Policy for full details regarding data usage.

10. Intellectual Property

Website content, images, and logos are the property of Somers Town Florist. You may not copy, reproduce, or use any part of the content without our express written permission.

11. Governing Law and Jurisdiction

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. In case of any disputes arising out of or in connection with these terms or any orders placed, the courts of England and Wales will have exclusive jurisdiction.

12. Amendments to Terms

Somers Town Florist reserves the right to update or modify these Terms & Conditions at any time. Any changes will become effective immediately upon publication on our website. Continued website use signifies agreement with the revised terms. Please review regularly to stay informed.

13. General

13.1 Severability
If any provision of these Terms & Conditions is deemed unlawful, void, or unenforceable, the remaining provisions shall remain valid and enforceable.

13.2 Entire Agreement
These Terms & Conditions constitute the entire agreement between you and Somers Town Florist regarding online flower delivery in Somers Town and the surrounding areas and supersede all prior communications and proposals.

13.3 Waiver
Any waiver of rights under these terms must be in writing and signed by us.

14. Contact Details

If you have any questions or require clarification regarding these Terms & Conditions or your order, please reach out via our website's contact form. We aim to respond to all customer queries promptly.

Note: These Terms & Conditions apply to all customers ordering flowers online for delivery in Somers Town and its neighbouring areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Somers Town, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Somers Town.

For assistance with orders, returns or account queries, please fill out the Contact Us form.